How is the Airpay POS app free?
The Airpay POS app has been developed to be offered free to any business. You can take advantage of all of its innovative features and we will work closely with merchants to continue to improve it.
Airpay POS makes money when you process card transactions through our integrated Airpay Reader. The Airpay Reader is fast, cost competitive and highly secure. Although you can still use a separate EFTPOS terminal from a bank, we think you'll see the benefits of our fully mobile, integrated payment option. Sign up here.
So go ahead, use the free functionality of the Airpay POS app. When you need to start accepting cards, let us know and we can provide you a seamless way to accept all the major payment types.
Are there any hidden fees?
All our fees are fully disclosed here
Our fees are simple and transparent. A monthly fee for renting the Airpay Reader and a fee for each transaction you process. There are no setup or break/closure fees. There are no minimum monthly service fees. Simple.
If the unit is faulty, the Airpay Reader will be replaced free of charge, as the monthly rental fee includes an advanced swap service. However, if you lose or break the Airpay Reader, there is a $300 fee.
Click here to see the complete list of fees and charges
Is there a password for refunds?
No password is necessary for cash refunds.
Card refunds require a refund password. This password must be setup before completing a card refund.
How can I view my sales History?
You can view your sales history directly from the Airpay POS app! Simply select the Paid tab and browse and search through all sales.
Totals and key insights are also available through the Airpay POS dashboard tab.
Finally, you can also run period reports. To do this, go to the manage tab and select Reports. From Reports, you are provided from a variety of pre-defined report periods, daily, weekly, monthly or quarterly. These reports show you key totals, along with a listing of each sale and card transaction done within that report period.
How long does it take for the money to arrive in my account?
Settlement will be deposited into your account 1-2 business days after the transaction has been processed, depending on your particular financial institution.
Do I need to have a bank account with a particular financial institution to use Airpay POS?
No, you’re able to specify the bank account that your settlement funds will be deposited into. The only pre-requisite is that it must be an Australian Bank, and you must be the account holder.
What phones and tablets does Airpay POS work with?
Airpay POS runs on all modern Apple and Android devices. Download it now and try it out - it is free!
Can I enter Card details manually so I can process phone and mail orders?
Airpay POS is designed to process transactions where your customer and their card are present. However, you are able to manually enter card details when you are unable to process the transaction due to a faulty card.
Can Airpay POS process Cheque (CHQ) and Savings (SAV) cards as well as Credit (CR) cards?
Yes, Airpay POS can process eftpos Debit (cheque and savings accounts), Visa and MasterCard Credit, as well as Amex, Diners and JCB Charge cards*.
The ability to accept eftpos CHQ & SAV transactions is a key feature that Airpay POS offers that competitors products do not. This is important for large value transactions, as eftpos CHQ & SAV are charged at a cheaper flat fee. For example, a $1,000 transaction will cost you (at the time of writing) $0.28 if processed via CHQ or SAV, or $18.60 if processed via Visa or MasterCard.
*Amex, Diners and JCB cards require you to setup direct merchant accounts with these schemes. Contact us for more information if you wish to support these card types.
Who do I contact if I have problems?
Airpay POS provides support 7 days a week. Our support gurus are available from 8:30am to 9pm on weekdays and 9am to 5pm on weekends. We’re based in Melbourne, so you'll need to convert these to your local time zone. See our support contact options here.